Wednesday, March 21, 2012
I bought a Virgin Mobile Motorola Triumph in Mountain View CA almost a month ago, after having 2 defective ones, I tried a 3rd one and I thought the 3rd one would be a charm, it was mostly, until I started to get reboots during navigation and white screens when I would wake it up. Given that I don't have warranty and I was at 29 days I decided to return it. It took 3 hours, with 3 different Radio Shack Stores to do this return, the first Radio Shack on Hawthorne and El Segundo is the worst. I hear they are the best performer in sales, but they treat the customers badly when it comes to returns. First I was told they will not accept an item for a return that wasn't bought in their store, then that they wanted a 15% restocking fee, so I said I would exchange the phone for the same model, they balked at that too, and wanted $21 more for the phone. I left after they tried to talk me into some contract carrier or another phone I didn't like. So great, Radio Shack on 1908 Sepulveda, said its computer was broken, and also tried to up sell me and show me other phones, problem is Virgin doesn't really have anything like the Triumph, so again contract carriers for far more then the $25/month I have now, didn't want them either. TheShack #3 at 15126 Hawthorne Blvd, Johnny didn't have any in stock, but had no problem processing my return, with no restocking fee. Interesting.... not all Radio Shack stores are alike.