Google Voice *&^%%^&*((^&%%$%^^

Don't get me wrong, I love Google Voice, except for my wife's account, she can't get phone calls from Virgin Mobile or CISCO they go to a Verizon error message saying the number is not in service, however if you call the number form any other carrier the call reaches her.  This is a minor annoyance, and my number doesn't have any issues, but there you go, the inability to call, email or any place to post this on support.google.com/voice is a problem after all.  I have tried all the obvious things like removing the forwarding numbers in case they are going to Verizon.  I think the only chance to get a new google voice number.